Frequently Asked Questions - General
How much do you charge?
Our rates are based on the starting surface conditions, the desired outcome quality, and the size of the project. It’s difficult to pin down an exact price, but we’ve put together a pricing sheet that will give you a good idea of what things cost.
Do you charge for estimates?
We never charge for estimates. We are more than happy to meet and consult with you about your project for free. Even if you choose not to hire us, you will definitely come away with a better understanding of how the work should be completed and the extent of damage if there is any.
Who buys the materials?
We find it works the best if we buy the materials for your job. Because we buy so much materials throughout the year, we can normally get it cheaper than the end consumer. This allows us to pass on the savings to you. However, we are flexible and are willing to work with you if you truly wish to buy the materials.
Do you require a deposit?
The short answer: Not usually. On particularly large jobs that will span several weeks or months, we will require a deposit and progress payments. However, most of the time we don’t require any payments until we are finished and you are completely happy.
How long have you been in the painting business?
Dukes Painting has been in business in Tulsa since 2008. Marty and Justin have been painting for more than 20 years each.
Are you licensed and insured?
Yes, we are fully licensed and insured. We carry general liability insurance, workers compensation insurance, and commercial vehicle insurance. You are fully protected!
Can you provide references or examples of your previous work?
Absolutely, we have a very long list of satisfied customers.
What type of painting projects do you specialize in?
We specialize in residential painting. We do both interior and exterior residential painting, including drywall repair, fine finish, texture matching, and general maintenance painting.
How do you determine the cost of a painting project?
We calculate the cost based on factors like the size of the area, number of coats needed, surface preparation, and any additional services requested.
Will you provide a written contract outlining the scope of work and costs?
Yes, we provide a detailed written contract that outlines the scope of work, costs, payment schedule, and other essential project details.
Do you use your own painting crew or subcontractors?
We use our own experienced painting crew to ensure consistent quality and reliable service throughout the project.
What brands and types of paint do you use?
We use premium quality paints from reputable brands known for their durability and color retention, ensuring a long-lasting finish.
How do you ensure the safety of your workers during the project?
Our painters are trained in safety protocols, wear protective gear, and follow strict safety measures to prevent accidents on the job.
Do you provide a warranty for your painting services?
Yes, we provide a 2-year warranty on our painting services, demonstrating our commitment to the quality and longevity of our work.
Can you explain the timeline for the painting project?
The timeline varies based on the project's size and complexity, but we'll provide you with a detailed schedule during the initial consultation.
How do you handle unexpected issues or changes during the project?
We maintain open communication and collaborate with you to address any unexpected issues or changes, ensuring a smooth project flow.
Will you assist with color selection and provide recommendations?
Absolutely, we offer color consultation services to help you choose the perfect colors that match your preferences and home aesthetics.
Do you offer eco-friendly or low-VOC paint options?
Yes, we offer eco-friendly and low-VOC paint options that are better for indoor air quality and the environment upon request.
Is there a job that you will not take on?
We are painters by trade. It would not be in our best interest or your best interest if we took on all types of work. We like to focus on what we do best so you can get the best quality possible.
Do you spray or brush?
That depends on the needs of the project. Spray painting has gotten a bad wrap because of a few bad apples. It is true that a spray painted application isn’t as good as a hand brushed application if it isn’t applied correctly...
Why wouldn’t I just paint it myself?
There are certain times when you can easily paint a room or even a house on your own. However, our experience will allow us to do it much more quickly and with greater precision...
How many coats do you put on?
Interior Painting
How do you prepare the interior surfaces before painting?
We thoroughly clean and prep surfaces, ensuring proper adhesion and a smooth finish.
Will you move and protect furniture and belongings during painting?
Absolutely, we take care of moving and protecting furniture and belongings to prevent any damage during painting.
How many coats of paint do you typically apply?
We typically apply two coats of high-quality paint to ensure even coverage and vibrant results.
Do you repair minor wall imperfections before painting?
Yes, we perform minor wall repairs, such as filling small holes and cracks, for a flawless final look.
Exterior Painting
How do you prepare the exterior surfaces before painting?
We start with a thorough power wash to remove dirt and debris, creating a clean surface for paint to adhere to.
Do you provide power washing services prior to painting?
Yes, we offer power washing as part of our preparation process for exterior painting.
How do you handle peeling or cracking paint?
We carefully scrape and sand peeling or cracked paint before applying new coats for a smooth finish.
What measures do you take to protect landscaping and outdoor structures?
We use drop cloths and coverings to protect landscaping and structures from paint splatter.
Are there specific weather conditions required for exterior painting?
Yes, we generally recommend painting during dry and mild weather with temperatures between [X] and [Y] degrees Fahrenheit to ensure proper paint adhesion and drying.
How do you handle painting surfaces with varying materials (wood, stucco, brick)?
We tailor our preparation and painting techniques to the specific material, including priming, sealing, and using appropriate paints to achieve a lasting and uniform finish.
Will you repair damaged siding or trim during the project?
Yes, we inspect for any damaged siding or trim and perform necessary repairs before painting to ensure a smooth and flawless appearance.
What is your approach to painting doors, windows, and shutters?
We carefully remove hardware, mask off adjacent areas, and apply precise coats of paint to doors, windows, and shutters, ensuring a professional and neat finish.
How long does exterior paint typically last in various weather conditions?
The lifespan of exterior paint varies based on factors such as the quality of paint, preparation, and local climate. Generally, well-maintained paint can last around [X] years in mild climates, and slightly less in more extreme conditions.
Logistics Questions
Do I need to be home when the work is being done?
Nope. Most of our customers aren’t at home when the work is being completed. We will stay in contact with you via telephone if necessary. Our experience allows us to ask pertinent questions when you are available so you don’t have to be there all the time. If we need access to the inside of your house we can make arrangements to meet you before you leave for work or you can leave a key so we can lock up.
Can you guarantee a specific start day?
For the most part, we are very accurate with our schedule. However, painting and project time depends very heavily on outside factors including the weather, change orders, and client preference. We do our best to schedule your start and finish date in advance, but from time to time we will need to adjust it.
How do you schedule work?
Its important to us that we keep you informed of all aspects of your job. We will give you a timeline and follow it. We will show up when we say we will and will complete your work in a timely fashion. We are fully aware of the horror stories of contractors who begin work and never finish. Once we start your job we will continue it until we are finished.
What is your preferred method of communication throughout the project?
We prefer to communicate via phone and email, ensuring prompt updates and addressing any concerns.
Do you have a designated project manager or point of contact?
Yes, you'll have a dedicated project manager to oversee every aspect of your painting project.
Will you provide updates on the project's progress?
Absolutely, we'll keep you informed about the project's progress and any significant developments.
How do you handle potential delays due to weather or other factors?
We closely monitor weather forecasts and adjust the schedule accordingly to minimize any potential delays.
What kind of paint do you use?
We are dedicated to Sherwin Williams brand paint. We have found that it provides the best coverage and longest lasting surface. We have done our research and experience tells us that Sherwin Williams provides the best paint for most applications. For certain applications, we use other products that we have found to work better in certain situations.
Prep and Clean Up
How do you protect floors, furniture, and other surfaces from paint splatter?
We use drop cloths, plastic coverings, and painter's tape to protect floors, furniture, and surfaces from paint splatter.
What is your process for cleaning up after the painting is complete?
We conduct a thorough cleanup, including removing tape, covering, and properly disposing of paint-related materials.
Do you remove and replace fixtures like switch plates and outlet covers?
Yes, we remove and replace fixtures to ensure a seamless painting process and finish.
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